North West Private Hospital
Part of Ramsay Health Care

The Ramsay Rule is about keeping our patients safe by partnering with you and your family in Care. Our commitment is to provide excellent care to our patients by focusing on your safety. The Ramsay Rule helps us to do this.

You know yourself or your loved one best. So if you are worried, follow these three simple steps to alert us of your concerns.

The Ramsay Rule is based on REACH, an initiative of the Clinical Excellence Commission’s Partnering with Patient’s Program and Ryan’s Rule developed by Queensland Health.

When to Activate the Ramsay Rule

Patients: When you are concerned about a change in your condition, feel that you may be getting worse or feel that your concerns have not been followed up.

Families & Carers: You are concerned that your loved one is looking unwell, getting worse or their behavior is unusual for them.

How to Activate the Ramsay Rule



Talk to the Nurse, Doctor or Midwife regarding your concerns;

And if you are not satisfied that your concerns have been addressed,


Ask to talk to the Nurse in Charge of the shift;

And if you are still concerned then you or a family member or carer can,


Activate the “Ramsay Rule” by ringing this phone number 07 3246 3104

A Ramsay Rule nurse or doctor will talk to you and arrange a review of the patient.