Mothers Rate North West Private Hospital in the top 1%

December 2008

North West Private Hospital has rated in the top 1% for mothers’ satisfaction with their birth experience when compared to similar sized maternity hospitals, in an independent survey conducted recently.

And the hospital received higher than average satisfaction ratings when compared to mothers who deliver in the public system or in other private maternity units according to the survey which is conducted by patient satisfaction company, Press Ganey Associates.

North West Private Hospital CEO Jane McGrath said the survey, conducted between June and August 2008, showed that North West maternity unit is a star performer in terms of satisfaction with the care provided.

“North West Private Hospital has established a strong reputation in north west suburbs of Brisbane for the provision of excellent maternity services to the community,” Ms McGrath said.

“This feedback from mothers who have delivered their child at North West will assist us in reinforcing our customer service strategies into the future to ensure we continue to have happy parents and babies delivered at North West and to meet the growing demand for our maternity services.

“This result is a credit to the Maternity staff that have remained focused on caring for people in an ever growing and challenging health care environment and at the same time that the hospital is expanding our services.”

The Ramsay Health Care Philosophy of “people caring for people” remains a key focus at North West Private Hospital.

FOR FURTHER INFORMATION PLEASE CONTACT
Jane McGrath