Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout your stay, from pre-admission to discharge, you will be treated with the utmost respect and dignity.
Pre-admission is an important part of your hospital care. To
ensure we can confirm your admission, financial and other
arrangements, we ask that you:
Complete the online admission form. This will take approximately 35 minutes for your first admission. You will receive an email from us confirming we have received your information.
Please have the following ready when you fill in your
online admission form:
- Personal/Next of Kin details
- Funding details (e.g. DVA, Private health insurance,
workcover or self funding)
- Benefit details (e.g. pharmacy
benefit card or pension card)
- Item numbers if these were
quoted by doctors’ rooms
- Information your doctor supplied to
you re implantable medical devices (e.g. prosthetic and
disposables) – If applicable.
If you have any concerns with
Step 1, please telephone 07 3246 3150 or 1800 555 549 between 8am – 5pm
Monday to Friday or send an email to
If you have private
health cover, please contact your health fund prior to check
for any excess or waiting periods. We know that health and
billing charges can be difficult to understand and we are
happy to assist in any way we can, however we also advise
that you seek clarification from your doctor and health
Nursing Pre-admission Information
You may be contacted by telephone prior to your day of admission
by our Pre-admission Nurse. If you are contacted:
- A brief medical history will be taken and admission and discharge
- Please take this opportunity to discuss any concerns regarding
Your doctor will notify the
hospital of the date of your procedure / operation and inform
you of your day and time of admission. Your doctor will also
explain your procedure or operation and complete the consent
form with you.
If you are having a major surgical procedure you may be asked to attend a Pre-admission clinic at the hospital so the nurse specialist can speak with you about your hospital stay, your operation, previous surgical and medical history,what to bring to hospital, as well as allay any concerns you may have.
This is a very valuable service in respect to your entire stay in hospital.
Discharge planning will also be addressed at this clinic (e.g. who will care for you at home on discharge, who will take you home etc). You are welcome to bring a relative or friend to this clinic.
DAY OF ADMISSION INFORMATION
On the day of admission
Please check in with the front reception in the main foyer at the time indicated by your doctor, and you will be directed to your admission area.
Your doctor will inform you of the scheduled time for your surgery and subsequent ‘nil by mouth’ time. This means nothing to eat or drink, including water, prior to your operation.
Please bring with you into hospital anything applicable to your admission including:
- doctor’s admission letter
- health fund number / details (if applicable)
- medicare card
- regular medications
- pension health benefits card (if applicable)
- pharmaceutical benefits card (if applicable)
- relevant x-rays and / or test results
- for a child - favourite toy, formula, bottle and any special dietary needs (if applicable)
- night attire
- personal articles i.e. sanitary pads (if applicable)
- method for settling your account
- please do not bring valuables
DO NOT (unless your doctor gives you special instructions):
- Eat or drink anything after midnight for morning surgery
- Eat or drink anything after 7am for afternoon surgery – (a light breakfast prior to 7am is acceptable ie. tea and toast)
- Smoke cigarettes or chew gum
- Wear jewellery. A wedding ring and watch are permitted
- Bring valuables ie. mobile phone and large amounts of cash
- Wear make-up or nail polish
Day procedure patients (additional information)
- Please shower on the day of admission before coming to the Day Procedure Unit and put on clean clothes
- Wear garments that are comfortable and easy to remove
- Check with your nurse before informing relatives / friends regarding the time that you should be picked up
Parking and main entrance
Patient Information Brochures